LEGAL
Residential service terms
The principles applying to Aqua Force residential exterior-cleaning quotes and agreed work.
Who provides the service: Aqua Force Cleaning Services Ltd, Company No. 16917657, Registered Office Unit 8, 4 Berwick Road, Ipswich, Suffolk IP3 9RY. These terms apply to residential exterior-cleaning work agreed with Aqua Force.
1. Quotations and scope
Website prices are starting points. Your written quotation describes the agreed areas, proposed method, price and relevant assumptions. Please disclose access limits, fragile materials, leaks, defects, previous treatments and anything else that could affect safe delivery. Additional work or a material change requires agreement before proceeding.
Questions about your booking?
Ask us to explain the scope, access requirements, payment arrangements or any term before confirming the work.
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info@aquaforcecleaningservices.com
07830 323669
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Last reviewed: 3 September 2026
2. Booking and cancellation rights
A booking is made when Aqua Force and the customer agree the work, price and appointment. Any statutory cancellation right applying to a distance or off-premises contract remains unaffected. If you expressly ask us to begin during a statutory cancellation period, you may have to pay a proportionate amount for work supplied before cancellation. We will provide any legally required cancellation information for the way the contract is made.
3. Appointments, weather and safe working
Exterior cleaning is weather and access dependent. We may postpone or stop work where heavy rain, strong wind, lightning, unsafe access, unsuitable drying conditions or another risk makes proceeding unreasonable. We will contact you to rearrange where practicable.
4. Customer access and preparation
Please provide the agreed access, unlock gates, move fragile or obstructing items, secure pets and tell us about hazards. Any required water or electricity arrangement must be available as agreed. The customer must obtain permission for access through neighbouring property before the appointment. If agreed areas cannot be safely reached, the missed-access or additional-visit charge stated during booking may apply.
5. Existing condition and results
​Cleaning cannot repair damaged, deteriorated, oxidised, stained or defective materials. Results depend on surface type, age, contamination, access and previous treatment. We do not guarantee complete stain removal, a newly installed appearance, a fixed treatment lifespan or a particular solar-energy gain unless expressly agreed in writing.
6. Regular window cleaning
Regular customers may choose a 4, 6 or 8 weekly schedule, subject to route availability. We normally send a reminder the evening before or on the day. Customers should leave suitable access. Timing may move for weather, route or safety reasons. Tell us promptly if you wish to change or end the regular arrangement; any completed clean remains payable.
7. Payments and Direct Debit
The quotation or invoice states the payment method and due date. For regular window cleaning, payment is normally collected automatically around 4–7 days after the completed clean, depending on the processing cycle and bank. Direct Debit rights and advance-notice information supplied by the payment provider also apply.
8. Concerns, inspection and rectification
Please contact Aqua Force promptly with photographs where useful. Give us a reasonable opportunity to inspect and, where appropriate, repeat or rectify the agreed work. If the work cannot reasonably be put right, or rectification is not provided within a reasonable time without significant inconvenience, an appropriate price reduction, refund or other remedy may be available. Nothing in these terms limits statutory consumer rights, including the right for services to be performed with reasonable care and skill.
9. Damage and responsibility
Tell us before work about loose fittings, leaks, electrical risks, damaged seals, fragile surfaces or hidden defects. Aqua Force is responsible for loss or damage caused by a failure to use reasonable care and skill, but not for unavoidable consequences of undisclosed defects, normal wear or events outside reasonable control. Nothing excludes liability that cannot lawfully be excluded.
10. Contact and complaints
Call 07830 323669 or email info@aquaforcecleaningservices.com. We will review the agreed scope, photographs and relevant service records and explain the proposed next step.