LEGAL
Privacy and service terms
How we use your information, your choices, and the terms for residential cleaning.
Privacy policy
Last updated: 7 November 2026
Who we are
Aqua Force Cleaning Services Ltd is the controller of personal information used for our residential cleaning services and www.aquaforcecleaningservices.com. Company number: 16917657. Registered office: Unit 8, 4 Berwick Road, Ipswich, Suffolk IP3 9RY. For privacy requests or marketing opt-outs, email info@aquaforcecleaningservices.com or call 07830 323669. Other Aqua Force businesses have separate responsibilities for their services.
Information we collect
We collect information you give us when you request a quote, contact us or book work: your name, phone number, email, property address and postcode, requested service, notes, photographs and contact preferences. We also hold relevant correspondence, quotations, appointments, service and payment records, and marketing preferences. Our website, form and chat providers process technical data such as IP address, browser information and messages. Please do not send unnecessary sensitive information or photographs of people.
Why we use it
We use your information to assess enquiries, prepare quotes, arrange and deliver cleaning, and communicate about requested work. Our lawful basis is taking steps at your request before a contract or performing a contract. We need relevant contact and property details to respond and provide the service; without them we may be unable to do so.
We keep required accounting and tax records to meet legal obligations. We use proportionate records to handle complaints, protect legal rights, prevent misuse and maintain a secure service. Our legitimate interests are resolving customer concerns, keeping reliable business records and protecting the business and its customers, balanced against your rights.
Marketing and your choices
Submitting an enquiry or choosing a preferred contact method does not subscribe you to marketing. We use documented consent for promotional email and SMS, separately from communications needed to answer your enquiry or provide agreed services. You can withdraw consent at any time without affecting the lawfulness of earlier processing.
To stop marketing emails, use the unsubscribe link in the email. To stop SMS, reply STOP to the sending number. You can also email info@aquaforcecleaningservices.com or call 07830 323669 and tell us which channels to stop. We record opt-outs and honour them before further marketing. An SMS STOP can also prevent service texts through that channel, so contact us by email or phone if you still need help. We retain only the minimum suppression information needed to avoid contacting you again.
Who we share information with
Information is available to authorised staff and providers where needed for their work. We use Wix for our website and HighLevel/LeadConnector for the residential enquiry form, customer records and communications. Relevant information may also go to payment providers when you pay, professional advisers, insurers or public authorities where necessary. We do not sell your personal information. Links to other businesses take you to services covered by their own privacy information.
International processing
Wix, HighLevel/LeadConnector and their suppliers may process data outside the UK, including in the United States. Their data-processing terms provide for applicable transfer protections, including adequacy arrangements or contractual safeguards such as standard contractual clauses with the UK Addendum where required. You can contact us for details of the safeguards relevant to your information and how to obtain a copy.
How long we keep information
For enquiries that do not become customers, our standard retention period is 12 months after the last meaningful contact. We review these monthly and delete or anonymise unnecessary enquiry information within 30 days of that review. Automated marketing messages or opens do not restart the period. Active quotes or bookings, unresolved complaints, legal claims and other specific retention requirements are exceptions; we record the reason and review date.
Customer records are retained while needed for the service and proportionately for complaints or legal claims. Required accounting records are normally kept for six years after the relevant financial year, or longer where required by law. We minimise records when their purpose ends. Marketing preferences are kept while relevant, and minimal opt-out records are retained to prevent unwanted contact. Shared records needed for another legitimate purpose are reviewed before deletion.
Cookies and similar technologies
Our website uses cookies and similar technologies from Wix and connected services to support security, site operation and available analytics or marketing features. Use Cookie Settings in the website banner to review the choices available and manage optional categories. You can also control cookies in your browser; blocking some technologies may affect forms, chat or other site features.
Your rights
Subject to applicable conditions, you can ask for access, correction, erasure, restriction or portability of your personal information. You can object to processing based on legitimate interests and object to direct marketing at any time. Where we rely on consent, you can withdraw it at any time. Contact us using the details above. We may ask for proportionate information to verify your identity and will normally respond within one month.
Complaints and updates
Please contact us if you have a privacy concern. You also have the right to complain to the Information Commissioner’s Office: ico.org.uk/make-a-complaint/ or 0303 123 1113. We may update this policy when our services or use of information changes; the date above shows the latest update. Our residential service terms appear below.
Who provides the service: Aqua Force Cleaning Services Ltd, Company No. 16917657, Registered Office Unit 8, 4 Berwick Road, Ipswich, Suffolk IP3 9RY. These terms apply to residential exterior-cleaning work agreed with Aqua Force.
1. Quotations and scope
Website prices are starting points. Your written quotation describes the agreed areas, proposed method, price and relevant assumptions. Please disclose access limits, fragile materials, leaks, defects, previous treatments and anything else that could affect safe delivery. Additional work or a material change requires agreement before proceeding.
Questions about your booking?
Ask us to explain the scope, access requirements, payment arrangements or any term before confirming the work.
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info@aquaforcecleaningservices.com
07830 323669
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Last reviewed: 3 September 2026
2. Booking and cancellation rights
A booking is made when Aqua Force and the customer agree the work, price and appointment. Any statutory cancellation right applying to a distance or off-premises contract remains unaffected. If you expressly ask us to begin during a statutory cancellation period, you may have to pay a proportionate amount for work supplied before cancellation. We will provide any legally required cancellation information for the way the contract is made.
3. Appointments, weather and safe working
Exterior cleaning is weather and access dependent. We may postpone or stop work where heavy rain, strong wind, lightning, unsafe access, unsuitable drying conditions or another risk makes proceeding unreasonable. We will contact you to rearrange where practicable.
4. Customer access and preparation
Please provide the agreed access, unlock gates, move fragile or obstructing items, secure pets and tell us about hazards. Any required water or electricity arrangement must be available as agreed. The customer must obtain permission for access through neighbouring property before the appointment. If agreed areas cannot be safely reached, the missed-access or additional-visit charge stated during booking may apply.
5. Existing condition and results
​Cleaning cannot repair damaged, deteriorated, oxidised, stained or defective materials. Results depend on surface type, age, contamination, access and previous treatment. We do not guarantee complete stain removal, a newly installed appearance, a fixed treatment lifespan or a particular solar-energy gain unless expressly agreed in writing.
6. Regular window cleaning
Regular customers may choose a 4, 6 or 8 weekly schedule, subject to route availability. We normally send a reminder the evening before or on the day. Customers should leave suitable access. Timing may move for weather, route or safety reasons. Tell us promptly if you wish to change or end the regular arrangement; any completed clean remains payable.
7. Payments and Direct Debit
The quotation or invoice states the payment method and due date. For regular window cleaning, payment is normally collected automatically around 4–7 days after the completed clean, depending on the processing cycle and bank. Direct Debit rights and advance-notice information supplied by the payment provider also apply.
8. Concerns, inspection and rectification
Please contact Aqua Force promptly with photographs where useful. Give us a reasonable opportunity to inspect and, where appropriate, repeat or rectify the agreed work. If the work cannot reasonably be put right, or rectification is not provided within a reasonable time without significant inconvenience, an appropriate price reduction, refund or other remedy may be available. Nothing in these terms limits statutory consumer rights, including the right for services to be performed with reasonable care and skill.
9. Damage and responsibility
Tell us before work about loose fittings, leaks, electrical risks, damaged seals, fragile surfaces or hidden defects. Aqua Force is responsible for loss or damage caused by a failure to use reasonable care and skill, but not for unavoidable consequences of undisclosed defects, normal wear or events outside reasonable control. Nothing excludes liability that cannot lawfully be excluded.
10. Contact and complaints
Call 07830 323669 or email info@aquaforcecleaningservices.com. We will review the agreed scope, photographs and relevant service records and explain the proposed next step.